Service content

• Maintenance agent operation and maintenance services

  Purchase original service for ICT products that have been insured, and three different service levels are available for products covered by basic system support services: The base system supports the Next Business Day (NBD) service The basic system supports 7x24 24/7 service The basic system supports the Hardware Time-limited repair (Hardware CTR) service A combination of the above three service levels with hardware Defect Media Retention (DMR) services has also been added, with the option t
• Newly purchased equipment upgrade service

  In the event of a failure of the hardware covered by the Service that cannot be resolved remotely, H3C will take commercially reasonable measures to respond on-site within four hours. Within 4 hours after receiving the customer's call and determining the hardware fault, the authorized engineer will arrive at the customer's site within the working period to begin providing hardware repair services.
• Infrastructure consulting

  Plan and arrange IT infrastructure so that various business solutions, application systems, and data can be effectively coordinated to ensure the robust operation of the infrastructure and support the needs of the entire business.
• Equipment original maintenance service

  Renewal services for out-of-warranty ICT products, basic system support services consist of a comprehensive range of hardware and software services that can help significantly improve the availability of IT infrastructure. Technical staff will work with your IT team to help you resolve hardware and software issues that support your product *.